frequently asked questions

At Kiddi-Winks, we understand that you will probably have lots of questions (Parent FAQs) about our nursery and your child attending. We will be happy to answer anything when we see you, but in the meantime, you may find some useful answers in our Parent FAQs below.

We recommend as soon as possible to secure your place as the nurseries can fill up very fast.

There are a few options, you can contact our Nursery Managers by telephone or email to arrange a tour of the nursery and complete the paperwork. Alternatively, you can book a place via our online booking form, request a prospectus and complete application form. To secure your place there is an administration fee of £100, this also covers your child’s settling in sessions.

To ensure a smooth transition into nursery we recommend at least 3 settling-in visits for all children to enable them to adapt to their new surroundings and to meet staff and children in the room. Where possible, we suggest this is done over 2 weeks to ensure there is time if required, to increase the number of visits.

  • A recent photograph of your child, not passport size.
  • A named bag, not too large (not plastic or drawstring)
  • A change of clothes, including underwear if potty training. Please include wellies, rain coats, sunscreen and hats (suitable for the season). Please label.
  • Toothbrush, toothpaste and small comb
  • EpiPen or any other type of long term medicine if your child has an allergy or medical condition which requires this. Medicine needs to be prescibed and labelled with name and instructions clear.

OFSTED inspections take place approximately once every cycle, this is normally between 2 and 5 years. New settings are inspected with 2½ years of opening.

Kiddi-winks is open 7am – 6pm 51 weeks of the year , closed for bank holidays & in between Christmas & New Year.

Yes, all staff have to have a DBS check completed before they start at Kiddi-winks , DBS checks are then monitored through the update service on a regular basis.

Our staff are qualified to Level 3 in childcare or higher. Staff who do not hold a level 3 qualification are currently studying towards one.

The ratios, as outlined by Early Years Foundation Stage, are; 0-2 years – 1 adult: 3 children, 2-3 years – 1:4 and over 3 years 1:8 or 1:13 with an EYP or teacher between the hours 8am – 4pm.

We have set staff in each room on a daily basis and when staff are on holiday or absent due to illness we have familiar supply staff who cover within nursery so there remains continuity for each child.

We hold regular first aid courses throughout the nursery group for all our staff and our aim is to ensure everyone is first aid trained within a short time of starting Kiddi-winks.

Every child has a sleeping mat with their own bedding within nursery that is laundered at least weekly and whenever they sleep this is put out for them.

Yes, Kiddi-winks provide each child with their own blanket and sheet at nursery. This is stored in a bag labelled with their name. We have a laundry room onsite and bedding is cleaned at least once a week.

When children start at nursery we follow their routines to ensure there is a smooth transition from home life to nursery. We work with families to ensure there is a continuity of care.

Breakfast 7:00 – 9.00am
Snack around 9.30 – 10.00am
Lunch served around 11:30 – 1.00pm
Afternoon tea served between 3:15 – 4-15pm

We have a Nursery Chef, who prepares all the food on the nursery premises with fresh ingredients, with no added salt or sugar. We have a 3 weekly menu. However the meals aren’t set , allowing children opportunities to try different foods. Our Nursery Chef is qualified in food preparation and food safety.

At Kiddi-winks we would work with you as a parent to discuss weaning stages and we would follow your routine from home as you introduce new foods to your child.